Check the transaction before retrying
If the screen is slow or frozen, the payment may still be processing. A quick check helps avoid charging the guest twice.
- Give the device a moment before starting another payment.
- Open Transactions and match the amount, time, and card.
- If it says paid or successful, use that transaction. If unsure, call below.
The 60-second check
Use this order. It protects payments and solves the most common festival-floor problems.
- Check the saleLook in Transactions before retrying or restarting.
- Check powerSecure the power, hub, Ethernet, and cash-drawer cables.
- Check connectionUse Help > Diagnostics to check the network and Clover server.
- Restart lastRestart only after confirming no payment is still active.
Clover Mini checks
Use the PIN assigned to this Mini so the correct booth and inventory appear.
Counter device with printer, hub, Ethernet, and cash drawer connections.
- Power and hub: Confirm the power, Ethernet, and cash-drawer cables are firmly connected to the Clover Hub.
- Connection: Open Help > menu > Diagnostics. Check Wi-Fi/server status, then run Connection Status > Speed Test if needed.
- Printer: Add paper. In Help > Diagnostics > Print Queue, choose Retry Print Jobs. Clear the queue only if old jobs remain stuck.
- Frozen device: Check Transactions first. Then hold the power button and choose Restart. Use a 10-second hard reboot only when the screen is unresponsive.
Common problems
Open the symptom that matches what you see.
Payment is spinning, frozen, or uncertain
- Give the device a moment, then check the transaction before retrying or restarting.
- Open Transactions and look for the same amount, time, and card.
- If successful, finish from that transaction and offer the receipt.
- If it is absent or clearly declined, return to Register and retry once.
- If it is pending or unclear, let the guest know you are checking and call Nicholas or Chris.
Wi-Fi or payment connection is down
- Mini: check the Ethernet cable at the hub before changing Wi-Fi.
- Open Help > menu > Diagnostics > Connection Status.
- Run Speed Test and check Network Queue for messages waiting to send.
- If an offline-payment warning appears, check with the festival lead before accepting it.
Printer or cash drawer is not working
- Check paper orientation and close the printer lid firmly.
- Open Help > menu > Diagnostics > Print Queue.
- Tap Retry Print Jobs after fixing paper or connections.
- Mini cash drawer: reseat its cable at the Clover Hub.
- If sales still work, keep the line moving and call for hardware help.
Wrong booth, inventory, or PIN
- Sign in with the PIN assigned to this exact Clover.
- Open Register and use the booth selector to choose your booth.
- If the booth or items are missing, ask the festival lead to correct the assignment instead of creating a custom item.
- Call the festival Clover lead so the device assignment can be corrected.
Device will not turn on
- Use the original power cable and confirm the outlet has power.
- Reseat the Mini power cable at the Clover Hub and wait a moment.
- Hold the power button until the Clover logo appears.
- If the device shows damage, a tamper warning, or stays black, set it aside and call for help.
Coordinator: test before opening
- Run updates and charge devices before festival service begins.
- Use Help > Diagnostics to confirm network, server, and printer status.
- Run a $1 card test only as a coordinator-led preflight.
- Confirm Success, then immediately open Transactions and Void the test.
- Save live test sales for the coordinator preflight before service.
Still stuck?
Need more help? Call a festival lead.
Tell us your booth, device type, and the exact message on screen. Keep the customer nearby if a payment is uncertain.
Festival information
Quick references for volunteers and coordinators.
Lost and found
Bring found items to the Raffle area.
First aid
Available at Admissions, Gyro, Meze, Saganaki, and Loukoumades.
Full training guide
Coordinator note about older Clover hardware
Clover lists first-generation Mini models C030/C031 as end-of-app-update hardware in 2026. Check Settings > About Device. If one of these model numbers appears, flag it for replacement planning before the next festival.
Volunteer quick guide reviewed August 2026. Festival assignments and PINs remain coordinator-controlled.